Market research for the decision you need to make
Not a 40-page report that sits in a drawer. We consult with you before you commission a project. We scope your needs, put together a fast but realistic timeline, and provide senior management expertise from start to end.
Entering Singapore
International companies setting up APAC operations. Understand Singapore consumers before committing capital. We've supported market entry decisions for companies from the US, Europe, China, Japan, and Korea, and coordinated multi-country studies across up to 8 markets simultaneously.
Launching a product
Concept testing, sensory evaluation, packaging validation, pricing research. We've run central location testing across multiple outlets with 100+ consumers and ANOVA scoring, evaluated physical prototypes in-hand with target buyers, and tested innovations across multi-national consumer segments.
Repositioning a brand
Brand equity measurement, perception mapping, loyalty driver analysis, and competitive positioning. We separate what consumers say they feel from what actually drives their behaviour, using focus groups for the emotional landscape and quantitative tracking for the hard numbers.
Understanding your customers
Customer journey mapping, satisfaction measurement, loyalty and churn analysis. We run segmented research that separates current users from lapsed ones, active buyers from intenders, and build the picture that tells you where the retention risk and growth opportunity actually sit.
Four ways we answer your question
Every methodology is chosen to fit the decision you're making, not the other way around. Most projects combine two or more approaches.
Focus group discussions
6-10 participants per session. Felicia moderates in English, Mandarin, and Hokkien. 2-hour sessions, in-person or virtual. Discussion guides developed through multiple iterations with your team. All sessions recorded and transcribed.
In-depth interviews
One-on-one, 45-90 minutes. Ideal for sensitive topics where group dynamics suppress honesty. Healthcare decisions, wealth management, personal care routines, luxury purchases. Dyad and triad formats available. Segment-specific discussion guides for each audience.
Product and concept testing
Central location testing across multiple outlets with 100+ consumers. Home-use studies with 28-day tracking. Sensory evaluation with ANOVA and JAR scoring. Packaging validation, shelf placement, and pricing research including Van Westendorp. Physical prototype evaluation for luxury goods.
Quantitative surveys
Online and field surveys powered by our 100,000-member panel. Quota sampling, brand equity measurement, customer satisfaction tracking, and NPS. We've fielded studies with 780+ respondents and run logic-based branching for complex segmentation needs.
235+ projects across six core industries
Nine years of completed client work. Every project count below is drawn from actual engagements in our archive.
Financial services and insurance
Insurance product development, banking customer research, financial inclusion studies, wealth management segmentation
Food and beverage
Central location testing, sensory evaluation with ANOVA, concept testing, menu optimisation, shelf placement studies
Healthcare and pharma
Physician IDIs, patient journey mapping, medical device evaluation, clinical study fieldwork, hospital staff research
Beauty and personal care
Skincare innovation testing, male grooming loyalty studies, baby care research, home-use efficacy trials, multi-national segmentation
Luxury goods
Fine jewelry concept validation, luxury watch consumer segmentation, physical prototype evaluation, premium consumer psychographics
Technology and education
IT decision-maker research, UX testing, app evaluation, employment brand studies, mixed-methods education research